Frequently Asked Questions
General Store Information
What types of instruments do you sell?
We sell pianos, guitars, basses, orchestral instruments, and band instruments—both new and used.
Do you offer instrument lessons?
Yes, we offer lessons for various instruments. Contact us for class schedules and availability.
Are your lessons suitable for beginners?
Absolutely! We offer lessons for all skill levels, including beginners.
Can I trade in my old instrument?
Yes, we accept trade-ins! Contact us to discuss your instrument’s value and the trade-in process.
Can I lease or rent a band or orchestra instrument?
Yes, we offer lease-to-own options for band and orchestra instruments. Our leases are month-to-month and include maintenance plans. Reach out for more details.
How can I choose the best instrument for me?
Our knowledgeable staff is here to help! Visit us or contact us for personalized assistance.
What brands do you carry?
We carry a wide range of well-known brands, including Gibson, Fender, Yamaha, Steinway & Sons, Roland, Martin, Selmer, Pearl, Ibanez, Gretsch, Korg, Conn, Zildjian, Ludwig, DW (Drum Workshop), Taylor, Mapex, Nord, Remo, Cannonball, Shure, Audio-Technica, Sennheiser, Ampeg, Guild, TAMA, Eastman, Breedlove, Focusrite, Alesis, Blackstar, G&L, Jupiter, Hohner, and D’Addario.
Repair and Maintenance
Do you provide repair services?
Yes, we have repair technicians for instruments and pianos. Contact us to book a piano service appointment or drop off your instrument to have it be serviced. Turnaround times vary from same day to several weeks.
How can I schedule piano tuning or repair?
Call, text, or email us to book a piano tuning, move, or repair service. We’ll arrange a convenient time for you.
Do I need to book an appointment for my instrument repair?
No need to book an appointment for repair. Drop it off at any of our three locations. Our active lease instruments with maintenance plans receive priority 24-hour turnaround repair. Most other repairs have a wait time of a few days to several weeks.
Purchase and Payment
How do I pay for my item?
We accept Visa, MasterCard, Discover, and PayPal. Items must ship to a verified address. Local pickups can be paid in person.
What are your financing options?
We offer financing for instruments over $1000. If you'd like more information please ask or fill out a quick pre-qualification form.
Is there a warranty on purchases?
New instruments often come with a manufacturer’s warranty. Lease-to-own instruments include a maintenance plan for accidental damage affecting playability.
Shipping and Handling
How will my item be shipped?
Most items ship via UPS Ground. Smaller items may use USPS Priority Mail or First Class Mail. All shipments are insured. Note: UPS cannot deliver to APO, FPO, or PO Boxes.
Do you ship internationally?
International shipping may not be available due to dealer agreements. For details, call us at 1-800-827-4266. International shipping costs and import duties are the buyer's responsibility.
Can I track my shipped item?
Yes, tracking info is sent when your item ships. If you don’t receive it, contact us and we’ll provide the tracking number.
What if my item arrives damaged?
Contact us immediately if your item arrives damaged. Keep all packaging for a damage claim. We’ll process your claim and issue a refund or replacement promptly.
How fast will my item be shipped and when should I expect it?
We ship within 2 business days of cleared payment. UPS Ground takes 4-6 days; Priority Mail takes about 3-4 days. Holidays and weekends may affect delivery times.
Returns and Exchanges
What’s your return policy?
Contact us for a Return Authorization (RA). Returns and exchanges are accepted within 15 days of purchase, subject to our return policy conditions. Return shipping is at the customer’s expense. Unauthorized returns will incur a 25% restocking fee.
Discounts and Promotions
Do you offer discounts for students or educators?
We offer a 10% discount on print music for students and teachers, with some larger seasonal discounts.
How can I stay up-to-date with your current promotions?
Sign up for our email newsletter, visit our website, or follow us on Facebook.
Gift Cards
Do you have gift cards?
Absolutely! Purchase an Edmond Music Gift Card to give the gift of music.
Additional Information
What is MAP Price?
Minimum Advertised Price (MAP) is set by manufacturers to prevent advertising below a certain price. Contact us for our best selling price, as MAP does not affect actual selling prices.
How do I contact Edmond Music?
You can chat with us through our website’s webchat, text our store phone, mail or visit us at 3400 S. Broadway, Edmond, OK 73013, or call us at 1-800-827-4266.
What are your store hours?
All of our locations are open Monday through Saturday from 9 a.m. to 6 p.m.
How should I maintain my instrument?
Most instruments are sensitive to extreme heat and cold. Wooden instruments need a humidity level of 45% to 55% to prevent damage. Guitar strings should be replaced every 1-3 months depending on how much you play. Brass and woodwinds need to be adjusted regularly dependent upon play time and care of handling.
How can I check if an item is in stock?
Search our website or call any of our three locations to ask a salesperson about the item's availability.
